Paul N.

Hi Paul, thanks for your feedback. I, too, wish that our prepaid booking vendor supported adding frequent renter information. As a frequent rental car customer myself, I highly value the ability to skip the rental counter and go directly to my car using my frequent renter loyalty program details.

That said, I'm a little confused about your feedback, because we do try our best to make it abundantly clear that our prepaid rates unfortunately don't support frequent renter programs. When you click the "Pay Now" button on our quote, we designed a pop-up screen that explicitly says, "Frequent renter membership numbers can't be added when booking, and program benefits may not apply." As well, there's no box to put a frequent renter program number in. We try to do our very best to be 100% transparent and help everyone make the best decision for their situation when renting a car. I apologize if you feel that we didn't do enough to that end.

As for the contact us "netherworld," I'm quite stymied about that because it appears you had quite an extensive conversation with our support representative Michael, who responded to your inquiry within 10 minutes, and then you responded back to him 11 minutes later (along with some further responses from both parties, so quite obviously we did receive and respond to your inquiry (and you responded back to us). If you need any further assistance with your question, though, please don't hesitate to reply again and we'll be glad to help you with anything you need. Safe travels!