Paul P.

I ordered online product and I didn't get because my package was stolen.This same day I called to costumer service and give the details.They tell me that my package was left in mailroom in lobby place not delivery to my door.After 2 days I received email from customer service without any explanation.
Thank you for your recent inquiry. After careful consideration of your claim and after reviewing your order history, we regret to inform you that your request for a credit or order reshipment has not been approved.

We value you as a Bloomingdale's customer, so if you feel your issue has not been satisfactorily addressed, please call us at *******254. You can contact us 9:00AM - 12:00AM ET, 7 days/week.

It doesn't matter if I new customer or old customer point is that I lost my package and I want refund.I am completely shook I am customer for about 3 years and that what I get.I wish give zero for service.All packages have insurance that policy Bloomingdale's store but that is not true.I am a very disappointed for that service it hard for me to believe is that reputation have do with your customers.