Paul W.

While the class rings are certainly attractive on their website, customer service absolutely SUCKS! I don't think I've had a worse experience with ANY business. For real! I would never, ever shop Jostens again and I would suggest customers take their business elsewhere since there are other options.
After spending about $1500 on a commencement ring and ring box, the ring was deemed overpolished and lettering smudged. I complained via email that these gifts were intended to be a surprise and presented on Valentine's Day for my wife. "Barb" from Jostens via email said they couldn't guarantee it could be returned in time but assured me I could wait to return these items later at my option. After Valentine's Day, my wife agreed the ring needed repairing but also said she did not need/want the accompanying ring box. When I called Jostens asking them to return the box today (3/16/23), I was batted back and forth between different agents in total while listening to same music for an HOUR (1:16 to be exact)! At some point, "Barb" actually somewhat surprisingly momentarily answered, but she quickly just handed me off casually to a really rather rude, abrasive male after locating my order #. This man who failed to identify himself, insisted that the ring box item was considered "separate" - even though it was offered as "an optional accessory" in the last steps in the ring's ordering process - and therefore, was not to be considered included in any grace period afforded the order by "Barb". Therefore, the ring box was subject to a "30 day free return" limitation. When I explained (additionally) that this policy was not written on any paperwork received with these orders or that Jostens was even risking an unfavorable review from me by ignoring simple logic underlying the afforementioned gifts - just for the sake of a $10-20 item (after a customer just spent $1500!), he simply DID NOT CARE...and you shouldn't either!