I had an issue with videosolo because I made a wrong order (player instead of ripper software). According to their policy (https://www.videosolo.com/refund-policy) I should get a refund, so I sent them a mail. No response at all. Only a confirmation, but with a non working link. This happened twice.
Beside this: their latest version of BD-DVD Ripper is much worse then a much earlier one when it comes to 3D experience.
My advice: do NOT BUY any products from videosolo!