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I took pictures of the nasty Covid nest and I called them. They said someone would call me back. No call. We left early and now they won't t take my call to get a refund on part of my stay. More pictures that wont upload snow dirty spots all over carpet and outside dining had coffee spill spots from previous occupant. Duvet cover on my bed was not washed so I took it off. Disgusting place!
Penny W.'s review of Vacasa earned 22 Very Helpful votes
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Thank you for sharing your feedback, Penny! We appreciate you letting us know there is room for improvement. We are sorry for any oversight, as this is not a commonplace occurrence nor indicative of our premium cleaning standards. Our 24/7 customer care line offers live support assistance, and we will pass your comments regarding our misstep onto our management team for review as we retrain our staff to meet our expectations. Thank you!