I ordered at the beginning of a the month, I got an order number and was told it would ship soon. I got a UPS shipping notice that the label had been printed. A week went by no change. I've sent a few emails asking about the status but I only got the auto reply saying I'd be contacted in 24-48 hours. Their site says shipped but UPS tracking said still waiting for the stuff. After more than 2 weeks and not change in status or emails returned, I contacted PayPal and got my money back.