As a builder I was given an extended warranty for the Weather Shield windows I installed in my personal residence. It stated that they would replace or repair any defects including seal failures as long as I owned and resided in the home. I submitted a claim for seal failures and they are refusing to honor the warranty.
Hi - we offer free shipping on the vast majority of our designs. We do have shipping charges on oversized items, and Open Box designs have a charge, so perhaps you ordered on of those types of products. If you have any questions about your order please reach out to our customer service team and they can help you out.