Peter L.

I placed an order for custom cushions. They are 2 to 3 weeks now on my promised delivery date. I contacted them and said that the order was in, and was going to ship immediately, that was 2 weeks ago. I called last week again and said the order was complete and it was going to ship. I made several attempts to contact them and no one is answering the phone and the calls are directed to their showroom. I finally got a call back and they are disclaiming that what some of their employees are saying on their phone is not their responsibility. My order still has not shipped and again I was promised it will ship this week. They were only quick at telling me that the order is not refundable however. I would steer away from them, they only have good reviews on their website but not anywhere else...

They send my package to the wrong address due to a mix up with the street number. First of all, if the mailing and similar billing address were similar, my credit card should have not been validated, that tells me they don't even protect their customers by verifying that.
Then, the wrong address that Fedex physically delivered the package to, DOES NOT exist. I went down the street and look for it myself, the block doesn't even go that high.
They kept on insisting they delivered it and there was nothing they would do. Terrible and uneducated customer service. Better web sites online