I subscribed to Dashlane yesterday, paid one month's fees then attempted to join. I had tried months ago but found it too complicated. This time I had forgotten my master password and went round in circles under guidance trying to solve this issue, always without success. I conclude that only auto replies handle complaints at Dashlane, not people. I do not know much about computers or passwords, but if you want to deal with a human, go elsewhere. Forget Dashlane.