Peter v.

Dear Our Valued Customer That's the automatic response when entering a question on their website, it also says they will respond in 5 working days. Complaining 10 days later that no reaction had been found was acknowledged the same way but still no real response to the original question after two weeks. Another problem was when they rescheduled a future flight but stated you could either opt for rescheduling to a more favourable flight or a cedit shell. This their site did not offer so I went into live chat, after 55 minutes there was a five minute chat, concluded from their side with: this matter will be forwarded to our pre-flight ops and they will contact you. The flight's in February but I doubt hearing from them...
AirAsia is a cheap diy carrier with good and timely transportation but as with all bigger companies ther client support definately treat their Dear Our Beloved Customers like $#*!