Peyman A.

I signed up for a Sunwing family vacation package using my RBC reward miles on OCT 8,2017. There was a KIDS free package and a regular package. I selected the regular package by mistake. The price difference between the two is $1300 for the same hotel, same time, same flight. I have called RBC and SUNWING repeatedly to fix this mistake and switch us to the KIDS free package but they refuse to do so. This is the worst customer service I have witnessed in years. They have the GOTCHA mentality. THIS IS NOT THE RIGHT WAY TO DEAL WITH YOUR CUSTOMERS. I will be posting this all over social media and won't rest until this issue is resolved. Trust me.