Phillip R.

I ordered 3 boxes of Chanuka candles, 1 pack of dreidels and a box of milk chocolate gelt. I was charged for all the items, but only received 1 box of candles and a box of bittersweet chocolate gelt. I tried calling 3 times, but nobody answers the phone and the voice mail box is full. I have sent 2 emails without a response. Finally, I have requested that Visa withhold the portion of the payment for the items I did not receive.

I bought some candles locally for myself and daughter and had to overnight the candles to her at great expense.

Wish I had checked this site first!

As an update - They sent me the candles which I received in the middle of Chanuka (Still no dreidels). Two months later they called me to try to resolve the complaint to the BBB. I told him to send a call tag and I would send back the candles. He told me to keep them as he didn't want to pay for the shipping. I'll donate them to my shul.