After speaking to numerous agents, I was told I have already used my points, which is impossible checking the time frame carefully, another answered we made a mistake and your points were never transfered over.We will reach out to our loyalty team(Oxi Morons)and take care of it. Well guess what, they are still missing in action! These Morons have an IQ of a first grader. They make a great daily double(M/F & Guitar Center) You can not embarass these people. Once again, STAY CLEAR!