Thumbnail of user pilarl14

Pilar L.

Contributor Level

Total Points
80

1 Review by Pilar

  • Mattress Firm

6/26/23

I brought the last month a mattress online for my child but after 30 days he was feeling back pain when we try to return or change what a surprise they give us 20% if we want to exchange or 10% if we want to change also we have to pay $99 fee delivery so that meant if we want to exchange we get $50 dollars back. Such a thieves I feel treated with a thieves. Never never again this company. I give to them the review but looks like they deleted. Btw the mattress is still on the plastic cover.

Tip for consumers:
Don’t buy anything with them

Products used:
Serta Perfect Sleeper® Charlotte 11.5" Medium Plush Mattress

Service
Value
Shipping
Returns
Quality

Pilar hasn’t received any votes.

Pilar hasn’t received any thanks yous.

Pilar doesn’t have any fans yet.

Pilar isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user jasonk1904
5/3/24

No show no call on delivery of mattresses, said I could drive 40 miles and pickup so I did...

Thumbnail of user jimmieb122
4/23/24

My mattress base stopped working a few months ago, less 3 years after purchase, and Mattress Firm...