It's impossible to get refund from Lyca when you qualify it, but you could try contacting Paypal if you paid by Paypal. Within 6 months, you will have a buyer's protection. They will open a case for you or refund you straitaway. Good luck!
Tip for consumers: go shopping elsewhere and save hassle and time!
Payment page is doggy and made me pay twice. I asked them cancel one and get refund. The nightmare just started. Never gave me a refund. I email them many times and absolutely waste my time. They do nothing for you! They try all kinds of excuse just not issue you a refund!