Portia P.’s Reviews of Hazel Blues® & more

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Women's Clothing

“Incredibly poor customer service handling a custom order that was not correct”

1/28/24

I purchased a custom sweatshirt to support my child's sports team from this company, in the colors of navy and gold. The product showed up and it was clearly purple and gold. I reached out to their customer service and was met with resistance and denial that the product was not as described. I actually tried to cancel the order twice before shipped and they ignored my communication and sent the faulty product regardless. I will never order from this boutique again. Horrible customer service, stand by your product. I've wasted $75 and will be donating the sweatshirt to Goodwill because it is a false description based on their website. Very unfortunate that they could not do the right thing and provide customer satisfaction. I was happy to receive a store credit, but was still not given that opportunity. This boutique experience has been extremely disappointing. Don't make the mistake that I did.

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Hazel B. – Hazel Blues® Rep 1/29/24

Thank you for your order. As we were trying to explain in our 20+ emails you sent, the color that was used was a navy color. It is a deep navy. As with any color, there are many variations of that color hue. As far as the canceling of the order emails, you had put the wrong name on your original order and asked to change it. Then sent another 3-4 emails about cancelling. We responded to changing your name to the correct name and disregarded all the other emails, since your issue was resolved. We may be a small business, but we stand behind our items. We however do not respond to customers or others who try to cyber bully us into getting something. We tried to explain to you many times with photos of color hues, that the navy is a true navy and reprinting it would produce the same results. All custom items are final sale, as they have your team name, team colors, etc.

We bend over backwards for customers, especially if it was something done in our error. When someone, customer or not, sends nasty emails, threatening us, bashing us on social media, etc- when the item was correct, makes it really hard to want to work with that customer again. We do not speak to others that way and expect the same treatment from others as well. That does not make our customer service bad.

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