Quinn T.

I called post scan to see how they handle the mail service they contract with,
When a package is lost/stolen. My package was delivered 1/28 the package handlers called me 2:13pm stated "they received a package at my mail box for someone else" I said that person is my 2 year old son and he's on my mailbox and usps paperwork if you check my account, I received apologies and we disconnected call. I then proceeded immediately after the call to pay for the item to be FedEx 2 day shipped to my home address on 1/30. Label was created at 4pm. Well 1/30 that evening was the beginning of our Ice Storm in Denton Texas. In my mind I'm not getting this package in 2 days no worries because We are going on locked down and I rather everyone be safe than to complain about uncontrollable service time. Fast forwarding to Monday 2/6. I decide to log into postscan and see that my package still states label created and at originating facility never left. Me no worries we just opened back up as a State, Let me call to make sure the package goes out today. Post scan agent called the mail facility on 3way, located in Dallas. They stated no you should've been received it, the driver came and picked up all the mail. The agent stated "online it says it's still with you". The mail facility says well "when I track it online it shows out for delivery" they just didn't scan the package when the took it "again" I'm thinking again? Being a ex FedEx manager for 2 years that's a liability as a FedEx retailer that handle our shipments you should make sure all packages are scanned and keep a manifest of how many packages went out of your location. Post scan mail said ok disconnected the 3 way call and never called back. Fast forward to 2/11 tracking still states at original facility. I reached out to a old colleague at FedEx and ask them to research the tracking, although the driver may have or not scan the package at originating facility the package would still have to processed through the hub in Tennessee which was also going through a cold front. After the research No scans no data. So I put in a package claim it was denied because per contract the originating sender would have to initiate the claim. My frustration now is why wasn't it initiated on 2/6 when I said it was never received. I was never offered any solution no matter how patient I was. It was oh driver didn't scan it and lies. No follow up call or nothing. It appears as theft but I was raised to explore all things possible before you allow yours to process negative thoughts. I've tried and is very disappointed. Note: none answers the phone. Call many times while writing the review. Call disconnects at 10 minute mark says leave a message.