Rachel C.

We have been using My Domain for years for a small business. We had very few problems until recently... It started with them connecting with the SCAM Site Lock. Luckily, after getting harassed by that company for months, we made a few threats & they have not called, but that was a hassle, and started with My Domain using them as their Malware protectors...
About a month ago, our site went down... It had an error message, I tried fixing it myself, waiting, calling them, everything! Created a problem ticket on 3/23... called on 3/24 & said it would be fixed by 10pm... Wasn't. Called 3/27, said it should be fixed by the end of the day... Wasn't. Called 3/28 - said they'll e-mail us a confirmation of when it should be resolved... Never received the e-mail. 3/29, called again - said they have their professionals working on it. Couldn't give me a time frame... Couldn't tell me anything. This was technical support... Called 3/30, created a new ticket raising cane because they were taking so long to fix the issue... Site was finally fixed on 3/31.
The next week, I edited my website - making some modern updates that were long overdue. I published it on 3/31 - didn't show changes... Waited over the weekend. 4/3, I speak with their technical support. They tell me they found the issue & updated & corrected it & that the changes would take 1-12 hours to show... (which I should have known was crap because I have published websites before, & the results were instant)... But nevertheless, I said thank you & this morning, 4/5, I get on & of course, the old site is still up. I contact them again. The person, who barely speaks English, tries telling me to go to a new directory and it will work. I said "I'm not sure what that means... like a different browser?" They say "Okay." What am I supposed to do with that?! I have now been on a chat for nearly an hour & we are getting nowhere. Ready to be DONE with My Domain. All they do is pacify you for a day or so at a time until they feel like fixing the problem... which they never tell you about. Never tell you what it is. Never tell you anything! Ugh... Just don't do it.