Rachelle V.

I originally placed an order on September 12,2022. I contacted them a day or 2 after the original order date to see if they would allow me to change the color. They said no because only a certain number of each color was being made. Ok, no problem. I contacted them several times between then and now inquiring about how long it would take to receive this pre-ordered item. I was given many different dates. First November 2022, then Feb 2023, then may 2023, then late June 2023, and lastly GUARANTEED no later then Aug 31,2023. For my inconvenience they offered me a free sweatshirt which literally took months in itself to get. Then they gave me gift cards for waiting so long. They're absolutely useless since they haven't been taking any orders since Jun 2023.
The only reason I knew what was going on was I reached out to them! They never ONCE contacted me first with an update.
It's been ONE FULL YEAR since I ordered a measly sweatshirt that I still have yet to receive. You'd think we were dealing with a custom made home or vehicle. It's been so long the credit card company probably won't refund it anymore. What a shameful terrible first experience with this online company.

EDIT: it's Feb 2024 and the last time I heard from them was Nov 2023. Apparently these sweatshirts are on the way to THEM and they would be shipping shortly. It's been another 3 months and still nothing! They NEVER contact you first, only reactive responses. I am absolutely LIVID!

Like many of the commenters here, I too haven't received an order I placed back on Sept 23,2022. I have gotten a ton of runaround responses that someone is sick, extreme delays, someone in the hospital, etc. If you can't fulfill the orders, refund our money. I was a loyal repeat customer. They will never get another penny from me.
They need to be reported to the Better Business Bureau.
I'm having to dispute the charge because they won't willingly refund my money.
For the record, they used to be a great company to buy from. Never had a problem with them before.