Rajesh S.

Theft of the watch (ordered item) from the shipment.

My son had ordered a boAt SMART WATCH (COSMOS) on 16th December 2023 from your boAt company's official website and paid Rs 3399/- through online banking transaction from IOB account.

Today afternoon (20th December 2023) around 12 pm when the delivery boy came with the parcel, he asked me to share the code to receive the shipment. I gave him the code, but in the meantime I noticed the seal / tape from one side of the box was tampered with and the box was slightly opened. The courier boy within this time had scanned and updated the status to "shipment delivered". However, I refused to accept the tampered parcel.

Upon my insistence he opened the parcel in my presence & the gatekeeper of our society who was on duty and witness to the whole episode. To our shock the watch was missing from the box. He immediately contacted his Supervisor (ECOM Express) & informed him of the item (watch) missing from the box. He took the box with him as I refused to accept the empty box.
I advice everyone not take any products from this company, as they have no value for there Customer's.