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There is hardly an option to talk to someone in the US who can actually solve your problems. The CS are very kind and trying to help - however, they have no access to do it. I purchased a vacuum FIVE times. Every time they confirm my order, and after anywhere between minutes to a day they send a cancellation. I called the credit card company and verified that they're not the culprit. I tried PayPal, as per Dyson's recommendation. I ordered via the website, the chat, the call center - nothing works, apart from seeing five pending charges and spending more than three hours on this stupid purchase:/
Update: finally managed to talk to a manager, who says that the PayPal order is still moving forward, and escalated my case. Will update accordingly.
2nd update: after five attempts and quite many calls, the order was finally delivered. As for the product - I already know I love it!
I couldn't give enough positive reviews on VistaPrint. I have a photography business, and tried so far their flyers and business cards. The print and product quality is great, however the even more great part is their service. I had two small issues on these orders - in the flyers I found a typo within a day of ordering, and on the business card there was an issue somewhere between the print and the design. On both cases I contacted them through the website, and got a return call after a few seconds. The person on the other side had good English and a perfect, polite and happy to help attitude. The time to deliver was also fast.
We run a few businesses here and use VistaPrint solely for all our promotion materials. Highly recommended.
Tip for consumers:
If you have any question or issue, contact their customer service - they are happy to help, and are very helpful!
Products used:
business cards and flyers
As a business owner, this service is crap. Their system is full of flaws, which cause them to charge you mistakenly; they say that you can appeal it - but in the appeal they either don't have a living being review it, or this being doesn't speak English. I wish I read the online reviews on many other websites for them before I paid stupidly a bunch of $$$ for leads that never arrived.
More than that: as a photographer, almost all the jobs offered around here are of super super cheap clients, eg - want a WEDDING photographer for LESS than $200-250.
Tip for consumers:
Don’t waste your $
Rami F.'s review of Thumbtack earned 12 Very Helpful votes
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I'm disappointed with the quality of the Dyson vacuum cleaner. I purchased it with high hopes for...
Hi Rami, we're sorry to learn of your experience on the platform this way. You're welcome to review our Refund Policy: https://help.thumbtack.com/article/refund-policy, as we do issue refunds in these instances that are listed. We appreciate you taking the time to share feedback and want to wish you well as you move forward.