Ryan A.

We decided to rent an SUV from the savanah airport budget rental car. I will never rent a car through them after the experience I had at this location. When we arrived at the Budget counter, there was no one at it, and a sign telling us to go down to the Avis window. When we arrived, we waited for 1 1/2 hours in line. It seems like maybe they should have had some more employees so they can actually have people manning their window. We finally get to the front of the line, and they don't have our SUV. All they have is a stupid van, and they consider it an upgrade. I do not consider it an upgrade. It is actually a massive downgrade for us and our intended use, but no, they can not give us a discount for our downgrade as I would expect. What is even the point of a reservation? Next, they did not have our now downgraded vehicle. While waiting for our vehicle, I observed someone cutting in line and asking if they have vehicles available, and the counter attendent that I spoke to tells them they have plenty of them. I also asked for a car instead and was told they had none available. Waited another 45 minutes before we had our vehicle. Worst car rental experience ever. It's pretty sad when it takes longer to get your rental vehicle than your 2 hour flight.

Update, so the morning after arriving at our destination we go out to our car to drive to breakfast at 9 am and discover that our rental van has a slow leak in a tire and is low. I tried calling the savanah budget rental location with there published phone number 3 times let it ring for a long time each and no one answers. Did the same for the nearest location at the Hilton Head airport with the same disappointing result. Next I called the roadside assistance number and after fighting the phone tree to talk to someone finally get a live agent. He tells me to go to the nearest location for assistance since I did feel comfortable driving it on the lower speed roads to the small airport on Hilton head because the tire was not totally flat. He said they would be able to get me a new vehicle or at least help me out. Boy was that a lie. I arrived parked the vehicle and went inside to talk to the agent. The agent said she would not give me a new vehicle because it was a contract from savanah and all hers are reserved. Funny how I had a reservation before and I did not have a vehicle reserved actually reserved for me. She refused to help me in any way and told me I would have to drive it to savanah an hour away on the freeway which I expressed to her that I did not feel safe doing because of the tire and 70+ mph speeds on the freeway. She refused adamantly to even call the savanah location or confirm I had the correct phone number, because the contract was not from Hilton Head. She refused to lift a finger to do anything to help us at all and did not have a single customer she was dealing with no one else was there. I guess I must have disturbed her surfing social media on her phone or something. The ironic thing is after I was done another older gentleman came up to the window while my family and I were trying to devise a plan since we had been left to figure it out, and he got the exact same treatment. We ended up leaving the airport and calling the roadside assistance again after we parked in a close by shopping center. I let my wife deal with this at this point and after hours we finally had a our vehicle towed and I took an Uber to the savanah airport and got a new vehicle. By the time I got back to my family on vacation it was 3 in the afternoon and we had wasted an entire day at this point between our arrival fiasco and this. This company has the worst customer service I have ever experienced. Also the new vehicle that I have is now the SUV we originally requested. It either has a broken windshield washer pump or no fluid in it I have not investigated yet.

We booked a condo with vacasa on Hilton Head Island about 3 months out from our trip and a month from our arrival I get an email that the condo we rented had been sold. Who let's you make a reservation on a condo that is for sale? They offered to switch us to an equivalent place or refund us. Well the equivalent places locations are not oceanfront, and do not have a oceanfront pool. The two features that we rented the condo for. We opted for the refund but now the only places that are available oceanfront are out of our price range. Thanks for screwing us over vacasa.