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Try to withdraw fund and see what happen... every reply is 2 days late very little incentives to keep the existing client. Story is I open a account to buy gold and at the time it was very convenient. I withdraw some to fund my home purchase and have not touch the remainder about $50 CAD. I thought I could come back in the future, now they are charging me $10 storage fee and making the withdraw impossible and they just don't care. They effectively default on my deposit.
Randy G.'s review of Goldmoney earned 14 Very Helpful votes
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Dear Randy,
I'm sorry to hear your experience was not satisfactory. Our fees are publicly available on our website and we provide advance notice on any changes to our fee schedule. Unfortunately, we experienced delays in our response time due to the number of changes that took place in the beginning of the year.
If you still have questions about your account, please reach out to our Relationship Management team. They will be happy to assist you with any inquiries.