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People make mistakes. Companies/systems have some errors occur. But what makes up, is the customer service that can act and rectify these mishaps. I have been waiting for literally 2 months for a refund of over charges by Indian Eagle. Every time I call them there is creative story as to why they have not processed the refund. Indian Eagle and the their Customer Service manager Ramakrishna are the living examples of what customer service should **not** be. Please stay away from this company and fraudulent services. You can find same or better deals on-line. If any of the Indian Eagle's executive team wants to contact me, please feel free to get my contact info from Ramakrishna (*******@indianeagle.com)
Tip for consumers:
Simple tip...dont use them
Products used:
Flight tickets
Ravishankar K.'s review of IndianEagle earned 4 Very Helpful votes
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Empty.
It was easy and efficient, just how I like it couldn't have asked for a better and more...
Easy to navigate…. Booking confirmed still pending to receive my ticket
Hello Ravishankar! We’re genuinely sorry to see you displeased and regret the inconvenience that you had for the overcharging of your card, which was absolutely unintentional and due to a glitch in the system. Such an incident happens once in a blue moon. However, we are more than happy to have resolved the issue. The additional amount was refunded to you early in July. You acknowledged the receipt of the refund on July 26. The $45 cashback was credited to you through Zelle pay. We agree with you that our earlier response to you could have been better. Since your satisfaction is a milestone for us and your discontentment is a lesson for us, we will ensure your pleasant experience with us next time.