Thumbnail of user razana21

Razan A.

Contributor Level

Total Points
80

1 Review by Razan

  • Frame USA

8/19/23
Verified purchase

Negative overall, the frames very different than the website. Customer service was not professional at all

Not professional

Reason I chose this product:

Based on the pictures

* Frame USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user hannahr439
Hannah R. – Frame USA Rep

Hi Razan,
Thank you for reaching out and leaving a review. I'm sorry to hear that you had a negative experience with our site and our customer service. We hold ourselves to the utmost standards when it comes to our customer service, so I will pass your message along to the right people. Please feel free to reach out to HRogers@frameusa.com with further details of your experience so that I can eleveate this problem to the proper teams.
Thanks,
Hannah

Razan hasn’t received any votes.

Razan hasn’t received any thanks yous.

Razan doesn’t have any fans yet.

Razan isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user arlindab4
4/29/24

My frames that I purchase are out of stock and no idea when new stock will arrive. Had 2 frames...

Thumbnail of user nicholb8
4/27/24

I've had a terrible time with customer service. Poor communication when placing a wholesale...