My daughter purchased a pair of Custom Air Forces for me in May. So once I had the chance, I was excited to order my custom shoes as well. They were scuffed and sloppily made. The silver monogramming was smeared a few places on the shoe. I wore them 1 time and the sole began to separate from the side of the shoe. I contacted customer service who sent me to a corporate line to file a claim (whatever that means). I was transferred to a recording that told me to cal back during normal business hours, however never stated when normal business hours were for them. I am extremely disappointed.