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real s.

2
Level 2 Contributor

Contributor Level

Total Points
595

6 Reviews by real

  • Ombudsman Ontario

3/27/24

How is an office impartial when it responds to complaints by not addressing the actual complaint. A favorite response to decision based complaints being unfair, not following legislation,rules,or procedures...Knowing the office cannot change decisions. Ombudsman informs a complainant it cannot change a decision you didn't ask the Ombudsman to change🔁Disregarding the issues outlined within a complaint NOT asking for a decison to be changed🔁 where you are stuck at early resolution cycle who parrots the " can't change decision " non response. Ask this wall to expand, Ombudsman staff stops responding. Allowing the problematic bureaucracy to continue not serving the public,or towing a party line when it should function as a non political entity. Private sector, these people would be dismissed with cause based on performance data.

Result: Ontario consumers remain grossly unprotected

Service
Value
Quality
  • Yeti

3/19/24

Hot and cold liquids in the Yeti low ball aren't better than my Contigo cup, Thermos thermos, or swag Stanley cup. The latter keeps hot,and cold really well with just a slider lid that is like the Yeti stronghold.

The magslider lid has saved me from knocking over the cup,and spilling liquid all over the place with just its splash resistant feature. Lid function with disability, stronghold would work best with the dexterity issue.

Dishwasher safe is a problem with the batch of Yeti lowballs I purchased. Note the pictured Final Touch cup's interior, NOTHING like the Yeti despite over 7 years use. The same dishwasher detergent has been used.

Quality,and defect concern. EVERY single one of my Yeti lowballs have a varying degree of the black interior pictured. Factory process go wrong where the food grade process went side ways? ALL my Yeti lowballs look toxic, what one could expect from the dollar store buys due to the manufacturer origin.

Yeti customer service manager, none appear to exist who will be the central contact in addressing issues a customer could come across. Having customer service reps. Hang up when you wonder why the warranty process,or manager request is literally going nowhere is their actual job.

Seriously should have read the Yeti reviews before spending hundreds. The central theme to the bad reviews is customer service, few appear to be product complaints.

Warranty, Yeti is not honoring their written warranty,and inserting conditions not within it. Yeti is clearly not concerned with the health safety issue with their food grade stainless going black with barely a few months of use. Fall buy. Christmas,and New Years, I was literally away for about 3 weeks.

Eco friendly is a core criteria for my purchase decision. Since this Yeti experience, I have researched other companies who make stainless steel cups. Klean Kanteen, Stanley, MiiR make an option. Klean Kanteen's cup looks like it could be a great choice. Love the Stanley color ways,but their lid does NOT close due to the opening. Where I already have experience with Klean Kanteen,and Stanley out performing the Yeti lowballs with my use case.

Consumers should consider review options like SiteJabber over trust pilot who appears to allow companies to invite reviews. Companies go from 1 - 2 stars shoot up to 4 or higher. Read the 1 - 2 stars for a truer customer service reality.

Tip for consumers:
Read the consumer Yeti reviews before spending your money. The media reviews are generous ,and literally appear to parrot one another which makes one wonder if Yeti provided a template

Products used:
low ball

Service
Value
Shipping
Returns
Quality
  • Hyundaicanada

8/10/23

"It's very significant for both Hyundai and LG as we are in the early stages of the electric vehicle era. How Hyundai handles this will set a precedent not just in South Korea but also for other countries," said Lee Hang-koo, senior researcher at the Korea Institute for Industrial Economics & Trade. Automotive News Canada.

Hyundai Auto Canada licensing should be reviewed by Hyundai Motor Company, world corporate company who owns the Hyundai brand.

Hyundai Canada, its dealerships who are not authorized to repair a Hyundai EV can sell them. Getting the LG recall completed can be interesting when the dealership who sells the EV cannot carry out the recall.

Hyundai Canada carrying out the LG recall has been terrible at best. They didn't have a recall line to handle customer's concerns over their Kona potentially igniting without warning. Hyundai Motor Company didn't help by not acknowledging a physical defect in the LG battery pack as soon as they knew.Instead, it continued to release software updates to affected Kona electrics. Where owners were forced to reduce their range to 80%.In Canadian cold climates, this can be a nightmare considering owners bought the Kona to be able to handle their needs. Transport Canada rated 415 km. From climbing mountains, to sub zero temperatures where the range lost could be over 100 km, thus the imposed range reduction isn't insignificant.

Hyundai Canada has terrible customer service, the Google, dealership reviews are genuine. Note, April 18,2023, Transport Canada fines Hyundai for violating the Motor Vehicle Safety Act, " failing to send out notices of safety defect within 60 days."

Hyundai Canada does not share Hyundai Motor's vision.

https://canada.autonews.com/recalls/hyundai-will-replace-battery-systems-11b-global-ev-recall

  • Digital Wallet

3/6/23

Submit a complaint to the CFPB.Around 2014, they started accepting PRE Paid card complaints,2014.

Prepaid digital solutions appears okay on the surface until you attempt to use this pre loaded card. For one, the bricks and mortar stores typically don't want to deal with punching in all the numbers to have you pay with it. Worse,if you have a partial balance for something you're buying. They definitely don't want to use it,and place the remaining balance on another form of payment. So, no, it's NOT accepted everywhere you would spend with. My situation became worse when I needed to reverse a charge due to the company in question being M.I.A.since November 2022 where it didn't respond to their customer service number,or email. This evidence was submitted to Swift prepaid. Perfect storm to deal with when Swift prepaid takes 45 days just to investigate where they respond with an excuse for finding zero issues.

Customer service is pitiful as they all play off each other to be as of little help as possible. To think their their company name includes "solutions" is laughable.

Since businesses want to use the pre paid cards as a way to manage their cost centers in dealing with reimbursing,or awarding customers. I would opt for a PHYSICAL card since the digital one is more of an issue when you need to input all those numbers. Environmental reasons, one would think pre paid cards would figure out a way to enable a mobile compatible, scannable bar code that works with RFID similar to eWallets.

CFPB: " The Consumer Financial Protection Bureau (CFPB) is now accepting complaints from consumers encountering problems with prepaid cards, such as gift cards, benefit cards, and general purpose reloadable cards. Consumers can also now submit complaints about additional nonbank products, including debt settlement services, credit repair services, and pawn and title loans.JUL 21,2014"

Tip for consumers:
Be READY to file a complaint with the CFPB

  • Twitter

2/17/23

The good,Twitter accounts I recalled post acquisition that were either deboosted, or suspended, reinstated: Dr Jordan Peterson, late Dr Vladimir Zelenko, Dr Julie Ponesse... The issue appeared to be right/left ideology as an internal Twitter review suggested.

The bad,current Twitter doesn't seem to have "logical" reasoning behind current suspensions,or bans given its own rules. There is suspicion the algorithm is being circumvented via volume of complaints about an account achieving its closure. Twitter doesn't appear to vet these complaints by LOOKING at a "problem" tweet. Example of change in algorithm,Twitter permits photos of guns,something I am certain OG Twitter didn't. Which is fair since people should be able to post what they like as long as they're NOT threatening another user,person,entity.Yet Twitter rules are being breached if some people are offended by guns since one could correctly argue guns are considered violence. Twitter's owner tweeted their gun which set off a feed of similar shares. Clearly the lack of identifying the cause for a violation in the volume of bans,suspensions over an account are doing the opposite: allowing people from expressing themselves. The sudden demand for a user to provide their mobile number,not landline is a change that isn't reasonable for a "term of use." Twitter doesn't need to protect users from a databreach. WhatsApp, Facebook. Are infamous for their unauthorized use of,or breach of user data. Moreover, not all users can,or may use a mobile number since a user can access Twitter via a computer.

Enclosed screenshots of one suspended account.They actually captured their tweets before being suspended. Note,it's not a large account,it had opinions, and may have had facts "some" didn't want shared in any way. Thus a "complaint campaign" may have been used to have the account suspended.

Twitter's own rules as of the date of this review:
"Twitter's purpose is to serve the public conversation. Violence, harassment and other similar types of behavior discourage people from expressing themselves, and ultimately diminish the value of global public conversation. Our rules are to ensure all people can participate in the public conversation freely and safely."

https://help.twitter.com/en/rules-and-policies/twitter-rules

Tip for consumers:
Twitter needs to adjust their algorithm to reinstate accounts who have not breached any actual rules of use

  • Mountain Warehouse

4/5/21

I can use the gloves themselves, but the attachment allowing me to hook them onto jackets, bags, etc. fell apart in less than a year! It was a huge reason for purchasing the gloves, other than being windproof. Contacting customer service is a train wreck given my 2018? Refund for a return that still hasn't happened. Trust pilot's invited reviews are sketchy given most are favorable towards Mountain Warehouse. I happened to look up Ecco earlier today, and their invited reviews INCLUDE less than glowing reviews for a company that is highly rated across all categories. Still will NOT buy another item from Mountain Warehouse given the poor customer service, and product support when their item prematurely fails.

Tip for consumers:
Do NOT buy from Mountain Warehouse unless you are prepared to throw away what you buy in the event the item fails. Mountain Warehouse customer service in the UK has serious attitude issues where they lied about a 2018? refund that still hasn't been voluntarily returned.

Service
Value
Returns
Quality

real Has Earned 5 Votes

Real S.'s review of Twitter earned 2 Very Helpful votes

Real S.'s review of Mountain Warehouse earned 3 Very Helpful votes

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