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Rebecca M.

Contributor Level

Total Points
120

1 Review by Rebecca

  • UrthBox

1/26/22

These boxes are expensive for what you get and the customer service is terrible. I was unsatisfied with a box I received and the customer service was horrible. All they would do for me was "allow" me not to pay for and receive 3 out of the 6 boxes I had left in my subscription. I still need to pay for 3 more. I didn't get any compensation for the product I was unsatisfied with. They automatically re-subscribe you without warning and then will not, under any circumstances, offer a refund or get out of a subscription you didn't mean to sign-up for (or rather that you forgot to cancel). It's shady business practices and this company should be avoided.
Also, the products they give you just aren't great. In my most recent box almost all the products were repeats. I got two 5 Hour Energy shots (not really a vegan snack...) and caffeinated mints (again, not a vegan snack). Last year I received Ginger Chews so many times in a row I think I have 5 bags sitting in my pantry- more ginger chews than I will probably ever consume. I paid around $30 for the box and there's about $5 worth of product I'll actually consume.

Tip for consumers:
Don't buy anything from them. Choose a different company.

Products used:
Vegan snack box

Service
Value
Shipping
Returns
Quality
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Valleri T. – UrthBox Rep

Hi Rebecca,
Thank you for contacting UrthBox. We're deeply sorry about any issues with your account. Can you please send us an email at support@urthbox.com? We will fix this going forward.

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