REBECCA R.

Meijer does NOT care.
1. Two weeks ago I spent over $50 on a Brita water dispenser that was broken upon delivery: Meijer wants me to return the defective item, which would be fine, if I had a car.
2. The website is horrible with nonstop glitches, fails to load the pages fully, and has a generally poor user interface.
3. Meijer takes no responsibility: If there are substitutions on an account that has no substitutions, it's out of their control, because Shipt. If there ARE approved substitutions but Shipt just doesn't get them, it's out of their control, because Shipt. If____ then_____.
4. The consumer is often ping ponged back and forth between Meijer customer service and Shipt. I don't care who did it, Meijer is responsible for the entire experience, and does nothing except give excuses, fails to take responsibility, makes no attempt to make it right, and does not even pretend to be sorry.

Today, my order was delivered to NOT ME, and Meijer has done nothing, other than waste my time. Meijer said: "Thank you for your patience, I was able to talk with Shipt who said the order had been delivered. If you have any further questions please call *******537, or if you feel your order may have been stolen, to report it to your local authorities. Is there anything else I could assist you with today?"

THE ORDER WAS NOT STOLEN IT WAS DELIVERED TO NOT ME! I CANNOT FILE A POLICE REPORT FOR STOLEN GOODS DELIVERED TO THE WRONG ADDRESS. I DON'T EVEN KNOW WHICH BUILDING THIS IS BUT IT'S NOT MINE.

After 2+ hours on the phone with Meijer, Shipt, and Meijer, they finally agreed to give me a refund, which 'may take several business days'.