Regina D.

Please don't loose your diploma. Jostens was the ONLY way I could get a duplicate. I was able to get a transcript but an actual copy was needed for a job. I had left several messages for the guy Rick whom was in charge of my particular high school. He never returned any of my calls. I finally caught up with him February 1st. He actually tried to have me take another route to get my diploma; I told him this was the route I was told to take and therefore I wanted to move forward with placing an order. He let me know it would take up to 4-6 weeks. I made it very clear I had a job on the line that was contingent on receiving this duplicate of my diploma. Several weeks has passed and I contact Rick and states he is still awaiting an email reply from the school. I said okay. I followed up a week later and Rick still explains he is awaiting for an email reply and he couldn't understand why he didn't get a reply on my behalf for this individual has responded to other requests from him but not regarding me. He questioned if I had actually graduated from high school and verified my information again. I confirmed indeed I did and that I have 2 degrees following my diploma and is it not part of the protocol to actually pick up a phone after you don't receive feedback in a matter of weeks of do you just continue to wait since I had already paid money and have a job awaiting. Rick proceeds to say I know this is why I hate this job waiting on somebody to get back to me. I asked Rick for a name and number of this individual he was supposed to be corresponding with. He provided that information. I called she tells me she's not the person that handles that and although Rick had given me her information that's not her job and provided me with the proper contact name and number. I called that number and left a message. I also called the board and left a message. I then called Rick back to tell him to tell him he was contacting the wrong individual via email and I provided the phone number of the person he indeed should be contacting. He proceeds to ask me for this persons email address?! (Really, sure I'll continue to do all the leg work) he says he would call her but he would most likely get a voicemail like I did. I then called the first individual back that gave me the appropriate name and number and asked if she could also provide me with an email address. She did. I called Rick back and gave him this individual's email address. I had literally did everything that should of been done after week one of not receiving any feedback. I then followed up the following day to see if Rick had received any feedback confirming my graduation from this high school. He did. I received my diploma a week later. March 9th ….now remember I initially placed my order February 1st. But because someone doesn't care or like their job they almost prevented me from a great job opportunity. Thank God I have another full time job. For waiting on Rick could of had me homeless. Please don't loose your diploma people.