Regis P.

I used Shipt 10+ times, paid for an annual membership, and spent over $700 shopping with them. I have never seen a company that gives less of a sh*t about a paying customer.
The problem started as, their site kept emailing me saying it was going to charge my card for monthly membership. But I had already paid for an annual membership. I contacted support 5+ times and they basically just told me to ignore it. Finally I was getting warnings that my membership would be revoked, so I contacted the BBB. This actually got a response, and they said they would refund my annual membership. I waited 3 weeks, no refund. I reported that on BBB. Shipt copy + pasted their original response. Still no refund. I had enough of these losers, so I made my own refund - a chargeback worth double the amount of the membership. They still never contacted me, but they banned my account. Works for me. I would have spent thousands with you, Shipt! Go f**k yourselves!

They no longer cover rental cars. Their policies and terms have degraded. They no longer side with the cardholder in disputes. I provided substantial documentation of false advertising and false claims by customer service, and they still denied my chargeback, and ignored my appeals. A once good company is now awful in every way.

I used them only because they had a FREE REFUND policy. This turned out to be a lie, they would not let me cancel, I never stayed in the hotel, and they still charged me $80

I went from a huge fan of Graze to hating them, thanks to their horrible customer support. I sent 10 boxes as gifts to some people because I loved Graze. A few weeks later I didn't hear a word from anyone, and I found out Graze didn't tell them who the gift was from! When I contacted support they could not have cared less about fixing it or even improving their process. They pretty much told me it was my fault, and refused to escalate the issue. You would think someone who just sent 10 gift boxes would be more valued. Good job turning a subscriber and fan into an enemy!