Ordered a knife so long ago I cannot even remember. Bout a month and a half at least. Don't u just love it when they tell u to call,. Then tell u no humans here,... then send u to chat (that clearly does not work), then email, and email and email,... and nothing. They fully knew they screwed up too many times to count and yet continue to just ignore u. This was from stephanie,. A supervisor that took me so many attempts to get to a human. Been through 3 different people who completely give u wrong answers. The first told me so delightfully,..."it's in shipping". And I would get a notice in days. 3 weeks later NOTHING. Called and tried to chat and emailed too many times to count,... ALL UNANSWERED AFTER SO MANY WEEKS. They state, "FULLY OPERATIONAL" WHEN THEY ARE CLEARLY NOT. Emailed and Emailed again and again NOTHING. After so many attempts I finally got Stephanie on chat. After lots of back and forth guess what? They made a mistake,... BUT HEY,. IT'S IN SHIPPING AGAIN AND TALKED DIRECTLY TO THE SHIPPING MANAGER WHO TOLD HER IT WOULD ABSOLUTELY BE SHIPPED TODAY OR TOMORROW. That was over a week ago. Also got yet another notice,... THE VERY NEXT DAY I TALKED TO THE SUPERVISOR,... and then I get another letter saying,... Item is not available and I must wait for the manufacturer to send it to them. WHY AM I TOLD IT "WAS BEING SENT TWICE" BY A SUPERVISOR AND THE SHIPPING SUPERVISOR,... AND WITHIN 24 HRS I GET THIS LETTER. ABSOLUTELY TERRIBLE CUSTOMER SERVICE WITH NOTHING BUT CRAP COMING OUT OF THEIR MOUTHS. NEVER NEVER ORDER FROM THIS COMPANY. BUT HEY,... THEY TOOK MY MONEY OVER 5 WEEKS AGO. PATHETIC REALLY. NOW IT IS IMPOSSIBLE TO TRY TO GET THEM TO CONTACT ME. BBB IS NEXT.
UPDATE-It's very curious my many emails went totally ignored (not so nice emails for sure and they deserve it) but it's really funny,... as soon as I mentioned BBB,. Voila, I get another email offering me two other knives. AGAIN,. I am told (unanswered question again),. And cannot even give a ball park of when and these people (after all this) cannot make a phone call to see if it is even in production. GUESS WHAT,. THEY KNOW FULL WELL THEY DO NOT HAVE THE PRODUCT AND STILL GRAB YOUR MONEY,. KNOWING FULL WELL IT'S IN NEVER NEVER LAND. Now that I've uttered BBB,. They offer me another knife. And the worst part is,...(read the terrible reviews as this appears to be normal business for them),... people say they,..."do not refund and have much difficulty with refunding the money they grabbed months ago". Terrible company. Too bad,. They have some nice stuff.