Reni N.

My husband and I applied for a VA refinance in late May. At first we were given a laundry list of things that were needed. We immediately sent all the required documents to them and asked if there was anything else that was needed. The answer was no, and that it would be sent on for review. We were told that due to COVAD, the closing time would be August 2020. We again asked if there was anything we needed to get in the meantime and their reply was no. The date that our loan was expected to close, we got a another laundry list out of the blue that we again, returned promptly. I asked again how long the process would take and they told me "they were processing it now" and could not give an exact date. Then I get notice that our lock would expire and that I needed to sign paperwork that said I needed to pay points. (original application said there would be NO points!) We tried to call but couldn't get anywhere and they didn't return any of the calls during that time to discuss the matter. When I emailed them asking for someone higher up, I got a reply from them that they were still behind due to COVAD. Weeks went by and as of 9/23/2020, we are STILL waiting for our loan to process. NOW they want to rerun my credit since the timeframe on that has now expired. This will mean my credit will be dinged for their lack of response and my credit score will drop. We have a son with Leukemia, awaiting his second Bone Marrow transplant and after losing a child to Leukemia, the stress could not be any higher during this time and the excuses any more lamer. There is still NO closing date! NEVER in our life have we seen a company so slow. I have given them proof of our situation and they simply do not care in my opinion. With our application well over 100 days, God knows when it will get out of "processing". Other companies have found a way around COVAD to assist their customers while Penfed seems to have used it as an excuse. Homebuyers beware! UPDATE: Day 167 and STILL "In Processing"! I have called higher ups at Pentagon and have got little help. I cant switch and go to another without paying for appraisal and other requirements again or pay an attorney to fight them

I went to the Hayden Island store in Portland Oregon in approximately June of 2019 and paid them to come out to do the measure. The measure was done and I had them draw up what I thought was a beautiful kitchen and purchased cabinets and installation. BIG MISTAKE! The cabinets arrived on 9/22 and our renter was not out until 10/21 which set our install back. When the installer came out to take out the cabinets on 10/22, he did the "oh look there is a few drops of water, I can't install the cabinets till that is fixed. Luckily I have a contractor that can give you a bid on that" routine. We thought it was strange there were only two droplets but agreed to have someone look at it and give an estimate if there was a problem. I had a home warranty and called for a serviceman to come out the next day so they could give an estimate as well. When I and the serviceman arrived at the home the next day, we were shocked to find all the kitchen piping was removed, leaving us with no water to clean the home! I had to pay the serviceman $75 just for coming out. I was furious and called the installer who acknowledged he took them out and would have an estimate to me. Not wanting to cause further delays, I waited for 3 days. I finally called him and he was arrogant. He told me that it would cost a little over $10,000.00 to repair the pipes! (That amount was very close to the insurance check I received from my homeowner's policy for damage done by the renter...) I told him that was rediculus since he took out my plumbing. He told me I could pay the $10,000.00+ or I was not getting my cabinets installed! I called Lowes and spoke with the designer and her boss who didnt seem to believe me and it took subsequent phone calls to get anything done. Finally they gave me a new installer who insisted on remeasuring the kitchen before he put the cabinets in. It seems the first installer measured incorrectly and had he tried to install the cabinets, they would have had to go over windows, light switches, and plugins and still had cabinets left over. So again several phone calls later to the designer and her boss, I was told they had a design for me. NO input on what I wanted, just what they could fit in my kitchen from what cabinets I had. I was less than pleased to find I had no say and that they had to return and replace cabinets as well which meant a 6-week wait. They would not tell me the cost only that I "should get some funds back". (Ya think?!) Also during this time, I tried to get paperwork from them to file a complaint on the first installer with the state of Oregon. It was like pulling teeth! I eventually found out that the installation contract I signed with Lowes was not with them, but with the installer, and according to the State of Oregon, my contract was with Lowes. In short, no one took responsibility. When the reordered cabinets came, they charged me full price. Since I had got a discount with the first order and it was wrong, I asked for the discount. They gave me a discount and although I asked for paperwork of what the new cabinets cost versus the older cabinets, I got nothing. Many, many phone calls and promises to return calls that never happened, the work was completely finished on 2/14/2020- FIVE MONTHS after the first installer took out the pipes! Lowes did nothing to make it right with me with their "take it or leave it" attitude. I have a son recovering from a bone marrow transplant and a husband who was recently diagnosed with cancer. As IF I didn't have enough stress before this happened! With all the phone calls and driving to the store to try to get someone to help me (we live about 1 1/2 hours away from Portland) I feel I was generous enough to give them a rating of 1 star considering their treatment of the situation. They were more than happy for me to pay cash, but failed miserably to deliver the customer service one would expect. Won't recommend them or do business with them for anything after this train wreck!

The only reason they get a 1 star is that I cant give them a lower rating. I have a son with Leukemia and keeping him in a temperature conorolled enviornment is essential to his ability stay live with his chemotherapy. On 12/23/18 our heat went out. I called First American and was told that due to the holiday, they couldnt get anyone out, but would call me 1/26. No call. I called them and was told they were working on it and would call me back as they had to authorize going outside my service area for a technician. No call. I called back and got authorization to find one on my own and was given the perameters for repayment. I got a technician who came out and needed a part, but I paid him the service call and the service was authorized. The technician came back on 1/9 and installed the part and I paid him the $285 for the work done. I sent by email with a BCC of myself on 1/1019 to their claims review dept. No call. On 1/16/19 I called and spoke with a Mr. Benevides who claims they didnt receive the docs. (nothing bounced back.) I resent the docs to his attention and called him to confirm he got it. He did, but wanted to hassle me about the $105 I paid for the service call, claiming it was not marked and he needed something to prove it was for the service call. He refused to call the number on the receipt to confirm that it was a service call fee. I called the service and got a receipt proving it was for a service call and emailed it to him. He said he had all he needed and that I should a check for the refund going out in the following mornings mail. Today (1/24/19) I called and spoke with someone I was told it had not been processed ( even though it supposibly took 3-5 days to process.) I asked for the supervisor and was given to Mr. Rodrigo who said the same thing but when I pressed him for details as to why it was taken so long, he said it was approved today but would take another 5-10 days for me to get it! He didnt see that they had anything to appologize for, and clearly didnt see that having to take funds meant for your childs medical care to pay the heating repair bill was anything pressing either, nor did he have the slightest concern about my situation over all... Clearly they are fat and happy to receive my funds each month but do not want to do a damn thing to earn their money. I did not get their help in finding a technician, didnt get follow up calls as promised from them, and not getting much help from them on processing my refund. Each time I call, I get a hispanic who is hard to understand and "no one is available that speaks fluent English" I made a mistake by contracting with this company and I AM DONE WITH THEM and will not renew with them. Consumer beware!

. 6rhI ordered windows from Home Depot on May 18,2018. I had some questions about two windows and didnt order them till 3 days later. I was told that ALL windows would come together and they would be installed in about 3-4 weeks. They remeasured to make sure the first measure was correct. Well, on July 9 they brought out only the ones ordered on the 18th of May. THey had no idea where those two windows were and reordered them. The main window a huge picture window was 3" too short after TWO measures! The installers left massive cuts in the support frame of the picture window and 2 other windows. When I say massive, they were approximately 3" by 3inches, by 2.5 inches which we found when we inspected the install. THey put the too small window in and put a board over the top to keep the air out. We were trying to rent and that made the rental look funky. They assured me they would reorder the picture window and the two other windows. They promised to adjust for the damage if I sent them pics of the damage.( I did and so far nothing). Again, they came out twice to measure the windows... They came out Sept. 6th with the large picture window but the two other windows were missing. Again, they reordered the windows and again came out twice to measure. Here it is now 11/26/18 - OVER SIX MONTHS-and NO one knows where the windows are, and frankly, I dont think they care. I have asked to just forget the windows and settle up so I can go some place else to get the two windows installed correctly and even that is on deaf ears. I have called till I am as sick with them as they probably are with me. I will just wait until they want to be paid and call me... It has been nothing but a very frustrating cluster of errors. I give them a score of 1 star because I cant go any lower!.

Today I opened up my bill to see once again that Sprint has removed my husbands veteran status and his ability to get his veterans discount. I had this two other times. They will not go back and reimburse you the discount they stole, nor will they do ANYTHING about it as the lady told me today. We just suck it up. Sprint requires you to go on line and reaffirm you are a veteran or lose the discount. My husband is a 100% disabled veteran as determined by the VA. HELLLOOOOO, his status as a "Veteran" doesnt change! So why the reaffirming his status? The only reason I can think of is to grab more money. We have had to be on Sprints plan as we were stupid to buy the overpriced phones through them. NEVER again. After next month, I am free from this company.It is obvious to me that they do NOT care about their customers, especially military/veterans

I have been a loyal customer of USAA for 17 years. Never forgot to pay any of my creditors but one time for whatever reason they did not get a credit card payment... rather than call me, write me, etc to notify me they did not get a payment- they closed my card! When I called, their explaination was that they were so worried about me missing 1 payment that they called my creditors and was told I was a credit risk. BS! I have an R1 rating (pays as agreed) with all my creditors so how is that possible they called and got an unfavorable rating? Especially when they can pull my credit report to see everyone is getting paid. Took it further up the food chain to have them correct their error- their feeling was that it was closed but they would let me make payments as agreed... They still have the "Closed by Grantor" on my credit report which is a HUGE slap to my credit and still they wont correct it. This caused me to pay more for credit. I got a equity line to payoff my accounts with them from Pentagon who sent the checks to me but made payable to USAA and with the account numbers. I deposited them in my USAA account and found they wanted to hold them for 5 business days to verify funds! ( Evidently they don't trust Pentagon Federal to have the ability to pay $9k... ;) ) They wont check to see if the check went through so the funds can be released directly to the accounts I am paying off. I just have to wait. Meanwhile the accounts are drawing interest on a per diem basis and are now 3 days past due! So it comes down to they have the funds to do what THEY want to with them, including getting additional interest on the loans I have once the funds are released and I as a loyal customer for 17 years gets screwed! I have gone through my children passing away from cancer, the hard times of getting out of the military and not getting compensation for 7 months, the government deciding to withdraw military pay that they claimed they overpaid (but still have not got any real documents on that from the government...) and took almost $3k/mo from his check for 3 months, and now another child with cancer and facing a bone marrow transplant in the 17 years we have been with them and STILL we managed to find a way to pay all my creditors with all the hell in our life. I am at my breaking point with USAA. While they have been good to us over the years, they have also done little to correct their mistakes when they make them and don't mind if we have to pay the price and simply have lost touch with their loyal customers in my opinion.

I contacted this company and got several quotes. I finally structured a package and paid for 1 years coverage up front for a rental I have. In July, there was a small leak with a pipe and they were called. They refused to fix it, stating there was rust in the pipe. My husband replaced the foot long piece of pipe for the time being which only cost us less than $40 for everything. We did a total repiping in late July. Then approximately November 9th, the water heater began a small leak. Our property manager called them to come out. It took FOUR days for them to respond with a name of a company who would come out, but they were booked until December 2. They claimed there was no one else that would come out- and this is in Portland! When the plumber came out, he tried to get confirmation to proceed and Choice would not get back to him. Our management people tried- no luck. I called over the weekend and got the "my computer is down" in the repeated calls. December 5th, I called early and waited approximately 25 minutes for them to say they are denying coverage as they water heater was not covered. I told them I had it as part of the package and they said they only cover the electronics. I am soooooo done with these people! I have a child in the hospital with Leukemia and this has only added more stress to my week just chasing them down. My tenant was very understanding and waited patiently for this company to do their job. I fully believe this company is scamming not just me but everyone who uses their service. They find every reason not to pay a dime but are quick to let you know if you owe them any money... I am generous when I give it a one star. THINK TWICE BEFORE USING THIS COMPANY!

Never have I had so much pressure to buy other products than when I called in requesting support. I was passed to at least 3 people who I had to explain why I was calling each time before I got a "technician" who must have been a high pressure used car salesman in his former job. They kept insisting I buy one of their products. I told them over and over I just wanted my computer fixed. After 15 minutes of their hard sell and me getting very heated, they finally started fixing the issue. It took them another 45 minutes which was filled with more selling pitches. My husband had to intervene as I was getting very upset, I was charged $150 supposibly for a year service, however today I got an invoice for another $150 after less than a month and when I called in, they laid the guilt trip on me and wanted to know which technician I was unhappy with so they could "fire him". I had 3 technicians work on my computer and they all did the hard sell... They said they could "waive the $150 this month if I paid the $6.99 monthly fee". Their rates seem to differ each time you call. The only reason why I would even rate them a 1 star is because they answer their phone, Never will I recommend this company nor will I continue with this company again!