Rex C.

Purchased a product in 2004 and have been automatically renewed at a former work e-mail address that I haven't had access to for several years. I checked my debit account and see were they automatically deducted a payment. I called and they said that they have been deducting every year for 5 years. I asked how they could do that and they said since I didn't uncheck a box they are able deduct. I asked for original agreement and they can't provide that. They are a German Company. They refunded only this payment and closed all my accounts. I haven't even been able to utilize the product since the former work e-mail I didn't have access to.