rfelizola g.

It is a shame that I can't rate with zero stars! They cancelled my policy because according to them it will be not available anymore in my State and offered me basically the same one but 3 times more expensive. The representative told me that with the new one, they will cover specialty foods. When I sent my first claim under the new one, they did not pay because it was a "pre existing condition" even when my dog was covered by them with no gap. Avoid this company!

UPDATE and answer to Mr Travis: The first thing I did was call to customer service. I had my insurance for 11 YEARS with ASPCA. Barely made a claim or two. ASPCA called me to tell me that they were going to cancel my policy and offer me one with THE SAME COVERAGE but THREE TIMES THE PRICE, because, of course, my dog is now 11 years old. This practice in itself is very shady! Anyway, I got it to be covered with no gap. So, my dog have been covered by your company for almost 12 years till today. How come they can tell me that my dog has a pre- existing condition at this point? SO, TO EVERYONE THINKING ABOUT THIS INSURANCE, be aware that they can drop your dog when is old and needs the insurance the most, to offer you a policy with the same coverage paying triple, and FORGET about all the years you had your dog with them. In this new policy, everything will be consider a pre- existing condition. If that is not shady, I don't know what that is.