For Christmas one year my husband and I paid for one year of their service as a gift to my mother, four months later she broke her hip, had a stroke and went into a nursing home. Her helper mailed the equipment back. Eight months later they charged my account for another year of service plus a charge for equipment not being returned. This is not my account my name is Rhonda Olivera, below you can see the statement is in her name. They would not refund the money