Rhonda T.

Bought a wired xbox controller from them on 12/22/2023 obvious Christmas gift. Item works for approximately 10 minutes at a time. Took it back to Game Stop. Very rude store personnel. Told that the wired controllers usually only work for a short time and that I should purchase a non-wired controller that is made by Microsoft. Would not refund me because I didn't have the box to it. Did I mention Christmas gift? No box. I was also told the these 4th party (PDP) items are "hit or miss" on working. When I mentioned, in front of customers, that you know king sell "hit or miss" disposable type items, that customers need to know this, he told me to leave or he was going to call the police. I called game stop customer service and they would not help. Bottom line. Don't open the packaging and don't use the product. And they obviously know that they sell defective products. Maybe a posted sign stating all Products are considered "Hit or Miss" and do not try to return a defective product, we won't honor our 4th party sales!