Richard C.

Today I contacted IPTVsolution.ca via chat regarding a T95Z Android box they sold me in June of this year, 2020

After confirming with me the warranty on this box was 1 year, I asked for a replacement because the box, only 3 months old, stopped working.

There were two people on the chat, "Eric" and "Frank"

They refused to honor the warranty because I was no longer a client of their IPTV service. The warranty, I reminded them, was not conditional on subscribing to their service, it was on the box itself.

They refused to honor the warranty.

I then advised them that the recourse to recover the $150 cost of the box would be Small Claims Court. At that point, both of them started threatening me. They identified me from my email address when I subscribed to their service and started addressing me by my name.

They advised me they were in Medellin, Columbia, not Canada, and what did I hope to accomplish?

"We know who you are R______, we know where you live. Don't do anything you will regret" along with more threats.

They then started sexual connotations regarding my wife! And if I didn't know how to take care if her, they would!

At that moment I attempted to have the complete conversation documented and sent to my email address, as their chat function has that option, but they obviously could see what I was doing on their end and they immediately terminated the chat, preventing the download.

I will swear in a court of law as to the accuracy of this statement and I will do everything in my power to get their website deleted from the CIRA registry.