I FOUND THEM INCOMPETENT! Watch out for these guys. I commissioned them to do a Magento upgrade 1.5 -> 1.8. After a week they presented me with a very poor attempt that was unusable. They blamed the Base files being modified so I couldnt be upgraded properly. I didnt tell them that I was a professional PHP developer - I knew that they were talking bollocks. After being presented with the best that they could do I preformed the upgrade myself in less then a day! My update was done following the official Magento upgrade guidelines, My upgrade was perfect I had none of the issues that they had. This proves that the developer was incompetent. What's more disappointing, Team in india/dotsquares refused to refund on the grounds that I paid for a weeks development time and thats what I got. I was fooled by their professional appearance and paid 100% upfront. They wasted my time and took my money, I would advise anyone reading this to stay away from these cowboys! Dont be fooled by all their International phone numbers and global offices its all a front. Check out some of their addresses on google street view. YOU HAVE BEEN WARNED!