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I purchased 3 items online on 8/11/2022 and paid for next day delivery. 2 items were cancelled by Ted Baker by the same evening, with 1 item due for delivery. This item did not arrive. I have emailed customer service everyday for 10 days now asking for a refund. Ted Baker do respond, but so far keep blaming the carrier Evri. I have tried to explain my transaction was with Ted Baker not Evri but they say there is nothing they can do! I have seen lots of reviews with similar issues, the chat agent told me the website stock is about a day behind when you order, so on some occasions orders are cancelled.
I'm having to dispute the transaction through my bank now.
I would suggest if you like Ted Baker clothing go to the shop if absolutely possible the experience I've had online is really poor.
I can only see this getting worse as Christmas approaches.
Tip for consumers:
Don’t, please go to a store if absolutely possible.
Products used:
I ordered 3 items none of them arrived.
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