I've been with Hostgator for many years. The new panel is awful - missing half of what I routinely use, obscure with the rest. In particular I can find no way to cancel a redundant SSL and it's really pissing me off. Additionally, some of our sites began to fail because you added an automated WordPress core update, then switched it on without telling anybody, and then it worked like crap, not updating all files, thus rendering the sites unstable. Garbage.