Rick D.

I very much like their spicy tenders and until recently visited twice weekly. The Orange City, Florida location has declined in quality of product and certainly service. The staff is rude, obviously hate their job, and the customers they serve. I visited today and before I paid asked if everything i ordered was available. I learned to ask because they are almost always out of something. Even though I was told they had everything, it wasn't. The clerk got very upset that I wanted to cancel my order. I just walked out.

I placed an order thirteen days ago and promptly received an email that the order was received, and that I would receive a notification in a few days with tracking information. I have yet to receive anything, and emails are not answered. I completed the contact-us form several times and get no response. The Chat feature on their web site does not work when using a secure VPN, and their phone number only results in a message to send them an email.

Update: Part of the order was received a few days before Christmas. However, the makeup bag was not included, instead a brush was a substitute. I wanted the bag. Customer service is "customer no service" to quote a radio personality.