Ricky S.

Never but anything from matches fashion their customer service is the worst I have ever experienced in my 30 years of buying designer clothes. I purchased a pair of trainers online from matchesfashion.com, after 1 wear the sole started to separate from the shoe. I returned them to matches customer service. I rang them weekly for 8 weeks for an update. They kept on fobbing me off saying we are waiting to hear from the product specialist team who will make a decision and they would let me know. I would never hear back from them and would have to call them and wait on hold for 30 minutes minimum for an update. Only to hear the same excuse. After 8 weeks of waiting for a resolution they are now saying we are not refunding them and sending them back to you. I have never been treated so badly by a brand in my life. I would never purchase anything from matches fashion again and would advise anybody not to buy anything from them either.