Rikki B.

I ordered the Barbie box off the website for a birthday party for my daughter and it was supposed to arrive three days prior to her party. I received the confirmation email and everything was great. Fast-forward a week and I received another confirmation that it just sent. It was supposed to be sent well before the day it was actually sent. I spoke to a gentleman the week after from customer service, on the phone and he stated he would provide a refund. I received the Barbie box package the following week of said "refund".
I never received a refund.
I called customer service YET AGAIN, and was hung up on, and was also told there was no supervisor to speak with. I even called my bank to have the payment refunded to me because I should not have to pay for something that was approved for a refund.
In summation, I will not be shopping at party city any longer and I used to shop here (in store and online) for all my party needs, on a regular basis. The lack of sympathy from the customer service agents at party city was appalling. I have informed my friends and family of the situation, and there is quite a few people who will never return back to this company for anything moving forward. I know this means little to nothing to party city as a whole. However, I don't feel you should shop at a company you cannot trust. There are plenty other party places that offer supplies at much lower cost. I will be using them moving forward.