Zero stars in my books there is no way of contacting their customer service team. If there is an issues there is no way of resolving it. The chat option is crap. I don't understand how trademe is NZ most trusted marketplace. Ordered Binoculars from trade me. Came in broken the guy refused to help me saying I must have broken them filed a dispute with trade me no one has contacted me yet. I will not buy from trade me again.