Rishi Y.

I have the worst customer service experience with Bricks where I have broken SOFA in my family room since May 2020 (today July 7,2021). It's been 14 months since I opened the 1st service ticket with Bricks service department of New market in May 2020. A rep visited my place after 3 weeks and assured me the repair will be done in 2 months. I followed up in Aug 2020 & they said due to the pandemic, the parts are delayed. So I should expect the Fix in Sep 2020.

I again started following up in Sep end and their operations manager (I think) apologized and assured me that part will come in Oct 2020 for sure.

I again started following up in Nov 2020 and the gentleman in the new market service department said the repair was already done. It was an extremely frustrating moment as I had already spent six months with broken SOFA. I visited several times and calls but their service department in NEW MARKET was always poor in response. They NEVER NEVER respond and work for customers. I asked them on what ground my ticket was closed in Nov when until Oct 2020 they said part is on it's way.

I even sent the pictures to prove to them that It's still not fixed, so how come they closed the ticket in their system?

I realised after 2 months of struggle that they were not interested in helping their customer, hence I opened another ticket (*******) from the website in Jan 2021. Again their contractor visited my house to take the same pictures. And this time i was given the tentative time for May 2021.

I started following up in May & they moved the service date in June. I followed up on June 1st week and they said it should be done in June last week.

Now today is July 7,2021 and no1 from the bricks service department is concerned. They have not acknowledged my emails. I called the Newmarket service department and the gentleman told me that his Ops manager is on vacation & he doesn't know how to respond.

He insulted me by offering $300 and closing the service request.

I still have no IDEA if there is any ACCOUNTABILITY within bricks who can address their customer. I feel like I wasted $400 by purchasing service from Bricks.

I request ALL BRICKS customers to NEVER PURCHASE THEIR WARRANTY SERVICE & never respond to their customers.