RITA R.

Don't let Chase DOG you. File CFPB/OCC/FDIC/BBB complaints (or review), place reviews everywhere and TAKE YOUR MONEY OUT OF CHASE (OUR MONEY IS THEIR POWER. DON'T ALLOW THEM TO USE IT AGAINST US. EACH CLOSED ACCOUNT MAKES THEM WEAKER-FIGHT); sign onto existing class-action lawsuits against them (just type in search "existing class-actions against Chase"); "find a class-action attorney (type)" and file a new one and/or small claims or regular suit. They have to pay you excess of their error with a class-action though.
Corporate
-Chase could take "as long as it takes" to correct my account (what about the interest you're charged on that incorrect balance);
-that she would not even ATTEMPT to credit one month, which I donated in cash (whether the organization had authorization or not);
-the other months would be credited---eventually;
-any company/organization can charge your credit card, and unless you can show that you paid them by other means (whether you owe them or not), you eat it.That is insane.
Executive
-Chase was not going to look into this issue any further
-they may recoup the money that they had credited me
-I was not going to speak to anyone other than her as long as she worked for "her supervisor's name;
-that any company or organization can charge your card, as long as they have your number
-she would not put her response in writing and that I had received all of the paperwork that I was going to receive from Chase.

The organization reversed the charges, but Chase did nothing to assist me and/or accept their obligations. You don't have to pay the disputed amount on your card, so transfer the rest while you FIGHT.

My 1/10/24 Chase review was removed by BBB as their policy is:
"It is against policy to double whammy a company. Consumers are only permitted to either file a complaint or a customer review -- not both." (Doing nothing privately or nothing but venting publicly).

A company only needs to respond; not resolve your issue.

In my case, they just responded "We are keeping the resolution private, if there is one." Leaves one to wonder about the BBB.

Consumer Affairs is delaying publishing this (it has been pending since 1/13/24):

Facebook won't allow ME to put 2-step verification on MY OWN account to stop anyone/whomever (probably them) from going into my account and removing or altering this review. It has happened several times (over 6 in 1 day) since I posted it.
I'm sure Chase's BUDDIES don't like me or you telling people to take their money out of Chase.

I didn't think I was going to like your store because of some bad reviews, but my shopping experiences have been really good (even if sometimes very slow).