Their website says items should be shipped within 1-2 weeks. They charged the credit card immediately. Finally, 8 weeks after ordering they emailed to say the entire order was shipped minus the main power unit which would be shipped from the manufacturer. Only about 1/3 of the order showed up and I have been emailing them for 2 weeks with absolutely no response. I have three different phone numbers for them and I have called dozens of times and they will not answer.