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Roberta B.

Colorado, United States

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1 Review by Roberta

Sur La Table

  • Sur La Table

“One excuse after another!”
12/30/22

Ordered a dutch oven pot Nov. 25 - email tells me it shipped Dec 11th - Christmas day and nothing shows up - no tracking # given - I contact customer service & they tell me they will send a tracking # - never received - next call to them, I'm told the item is back ordered till March 2023 and I say I am willing to wait - then I receive an email saying they are refunding the money which I did not ask for - upon calling again and asking to speak with a manager, (dog barking in the background), I am told that the item # no longer exists for that product - they will place another order in a different color except I will have to give them a credit card # again - RED FLAGS -
In short, they really don't want to honor the item or price of this transaction - one run around after the other - will never do business with Sur La Table again! - BEWARE

Products used:
kitchen ware

Service
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Sur La Table C. – Sur La Table Rep

Roberta, we're very sorry to hear of your experience and are here to help. A member of our team has reached out to you.

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