An absolute joke. They try and give you so much crap at filling out warranty stuff that you enter over and over and the format is very poor for a company like HF. I will never purchase anything that I need an extended warranty for from this place. Time is precious and you shouldn't have to deal with this. Look at the review rating. It should tell you something is wrong. Oh and it says thanks for being a loyal customer. Wow...
Thank you for your feedback, Robert, and we sincerely apologize for the issues and inconvenience you faced. The construction is advertised on the listing and the home was thoroughly inspected before your arrival. We are sorry the home did not meet your expectations but we are happy to see our team was successful in getting you moved to another unit in a timely manner. Please know we do not charge for both units when a guest needs to be moved. We hope to host you again for a more enjoyable stay.